FAQ
Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: Do you ship internationally?
A: Yes, we ship to 29 countries, primarily Canada, France, and the United States.
Q: How long does it take to ship?
A: Shipping takes 2 to 3 business days.
Q: How long does it take to receive?
A: Depending on your location, delivery can take between 4 and 10 days. Rest assured, we will send you your tracking number as soon as the product ships.
Q: How do I return and replace my item?
A: We firmly believe in the quality of our products. But if for any reason you are not satisfied with your hair, simply contact us and tell us the reason for your dissatisfaction, with supporting evidence, if possible, and we will see what we can do to resolve the problem, up to 15 days after receipt.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email address within 24 hours of payment. Please try checking your spam or junk folder, as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the “Contact Us” page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: Do you ship internationally?
A: Yes, we ship to 29 countries, primarily Canada, France, and the United States.
Q: How long does it take to ship?
A: Shipping takes 2 to 3 business days.
Q: How long does it take to receive?
A: Depending on your location, delivery can take between 4 and 10 days. Rest assured, we will send you your tracking number as soon as the product ships.
Q: How do I return and replace my item?
A: We firmly believe in the quality of our products. But if for any reason you are not satisfied with your hair, simply contact us and tell us the reason for your dissatisfaction, with supporting evidence, if possible, and we will see what we can do to resolve the problem, up to 15 days after receipt.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email address within 24 hours of payment. Please try checking your spam or junk folder, as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the “Contact Us” page.